Contact My Solar Brokers
Write to My Solar Brokers about a correction, a question about this website or an installer partnership. My Solar Brokers is a comparison website that connects homeowners in Pennsylvania and New Jersey with installer partners. We do not install solar. A problem with a system, a contract or an electric bill goes first to the company on the contract or the bill; the state offices that take complaints are listed for each market.
How to reach My Solar Brokers
What to write to us about
Five kinds of message belong with My Solar Brokers: a correction, a question about how this website works, an installer partnership, trouble using the website and a request you sent.
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A correction
Name the page, quote the sentence and link the source you checked. Every rule on this website links to the statute, tariff or agency page it comes from, so a correction starts there. How facts are sourced, dated and corrected
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A question about how this website works
How the ZIP check finds your market, what an installer partner is and which installers a comparison covers: How it works answers all three. For other solar questions, read Solar questions and answers.
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An installer partnership
If you run an installer company, read what an installer partner is, then write with your company name and the markets you serve.
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Trouble using this website
If a page does not work with your keyboard, screen reader or magnifier, name the page and the tool you used. See the accessibility statement.
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A request you sent
Write the ZIP code and the email address you used. You can ask for the request to be removed.
To request quotes, use the request page. Request quotes
For who runs this website and what it does and does not do, read About My Solar Brokers.
Who to contact about an installer, a contract or your utility
Start with the company named on your contract or your bill. If the problem stays open, these state offices take complaints. Each utility regulator in the table asks you to contact your utility first.
| Your problem | Pennsylvania | New Jersey |
|---|---|---|
| A solar installer, a sales claim or a contract | The Pennsylvania Office of Attorney General takes consumer complaints about a problem with a business. | The New Jersey Office of the Attorney General says its Division of Consumer Affairs investigates general consumer complaints against New Jersey-based businesses. |
| Your electric bill or your utility’s service | The Pennsylvania Public Utility Commission lists residential billing, service quality and payment arrangements as common informal complaints. | The New Jersey Board of Public Utilities, through its Division of Customer Assistance, handles complaints about matters such as service delays, payment arrangements, high bills and deposit requests. |
In any market, the Federal Trade Commission asks you to report a suspected scam at ReportFraud.ftc.gov.
Source:
- Pennsylvania Office of Attorney General, “Submit a Complaint” (undated)
- Pennsylvania Public Utility Commission, “Complaints” (undated)
- New Jersey Office of the Attorney General, “File a Complaint” (undated)
- New Jersey Board of Public Utilities, “Filing Complaints” (undated)
- Federal Trade Commission, “How to avoid getting burned by solar or clean energy scams” ()
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Start with your ZIP code
Looking for your market’s solar rules instead? Your ZIP code finds them.
Or go straight to a market
